Every Fluent Forms submission can become a CRM contact or email subscriber the moment it lands, no manual review required.
This guide covers how to connect Fluent Forms as a FlowSync source, map its fields, and activate the sync.
What you’ll need
- Fluent Forms installed and active, with at least one published form.
- FlowSync installed and active.
- A CRM or email integration already connected under FlowSync → Integrations.
Step 1: Create the workflow and pick Fluent Forms as the source
- Go to FlowSync → Workflows → Add New.
- In the When · Source step, select Fluent Forms as the source and Form Submitted as the trigger.
- Optional: in If · Conditions, add a Form condition and select the form. Only published forms appear in this list. Skip this to run the workflow for every Fluent Forms form.
Step 2: Add your CRM or email action
- Add a Do · Action step and choose your connected integration’s action, for example, Add to List or Sync Contact.
- The integration must already be connected under FlowSync → Integrations before it shows up here.
Step 3: Map your fields
| Form field | FlowSync field | Plan |
|---|---|---|
| Email field | Email Address | Free |
| Name field (first/last) | First Name / Last Name | Free |
| Single Name field | Full Name | Free |
| Any other field | form_field_{field name} | Pro |
- Field keys come from the field’s internal Name attribute set in the form builder, not its visible label.
- File upload fields map to the file’s public URL.
- Checkbox groups and multi-select fields map to a single field, with values joined by commas.
Step 4: Activate
Save the workflow and set its status to Active. New submissions start syncing immediately. FlowSync doesn’t back-fill entries submitted before the workflow was active.
If something goes wrong
- Form doesn’t appear in the Form dropdown. Only published forms are listed. Publish the form, or check its status in Fluent Forms.
- A mapped field comes through blank. You likely renamed the field’s internal Name after building the workflow. Open the mapper and remap the field.
- Workflow never fires. Confirm that Fluent Forms (Free or Pro) is active and that the form was submitted successfully.
- Not sure why a run failed. Check FlowSync → Logs for the run and read the exact error returned by your CRM.
Still need help? Contact our support team, and we’ll help you get it working.